![]() ![]() I told the gentleman that all I needed was a net and that I would clear the grass myself. I rang the reception team and told them and within minutes one of their team came out, took photos and was very apologetic and explained that a third party contractor cuts the grass and that he would take it up with them to get it cleaned. If we had a net, we would have cleared it. In fact the stay was fantastic at Encore and the only minor issue we had was one day when we got back from Disney, we were going to go into the pool, but the grass had been cut and the grass was floating all over the top. We were across the road from the main site where the water park was, but this was no problem as when there’s so many theme parks to visit, it was nice to come back to the peace and tranquillity of the Villa and have a dip in our own pool. It was a smooth check in and when we got to the Villa (7402 Marker Avenue) we were met by one of the Encore staff who showed us around and explained the workings of everything, pool lights, A.C., and where to call if we had any issues. We booked a Villa at Encore through TUI and having read some of the reviews, we wondered what was in store for us when we arrived. It was a disappointment from day one to day seven!… I would NEVER recommend this place to anyone. It was very costly for our family of 9 to go from Chicago to Florida and we wouldn't let this resort ruin our good time. Lastly, When you are planning your vacation here, you need to know that after the cleaning fee, care package cost, daily amenity fee and taxes, your bill will be at least 27% more than the cost of the house. They eventually got everything out but it was an hour and a half later. They said that they did know anyone wanted to do it and the event director was not working. We were attending the ice cream social with the kids and when we couldn't find it, we asked. They advertise many events during the week. The staff was nice, but not very helpful and did not communicate with each other. There were lots of bugs and small worms in the house. There are no cleaning supplies for the house if you spill or want to clean the counters. We had to call twice to get them to bring it to us. We paid to have a gas grill and when we arrived we noticed no propane tank. This was too late because 3 of my 4 grandchildren had bilateral ear infections from swimming in that pool and our medical bills were around $700. The pool was a little cloudy when we arrived and on day 2 or 3 we smelled chlorine so we figured it had been treated. We were told it was not a hot tub, but a bubbling water feature unless we paid $44 a day to turn on the heat in the hot tub and pool. Each house has a beautiful pool and what we thought was a hot tub. The vertical blinds were broken and would not close. One kitchen cabinet had a broken hinge, as did one of the dressers in one bedroom. There is a large sectional in the living area and the entire back was broken on one side, the springs were broken on the other side and the back cushion was ripped. When we walked into the home, the entire floor was sticky and there was melted chocolate on the hall carpeting and in one bedroom. We had no kitchen towels or dish clothes and had to call to request them. (You can get an extra set of towels for $5.00.) I was told this was why they had a washer. So, if you have 9 people or 10 like the house advertises, you will have to use the same towel to shower and use at the pool. They give you 3 sets of towels for each bathroom. Also, if you plan to cook as we did, there were also very limited other kitchen supplies. We found that the house, though made to house 10 people, didn't have enough pots or pans to cook for 2. it is also set to go no lower than 72 degrees. We called the management and they sent someone out who told us that all of the AC is controlled by the main computer and no one turned ours on. When we arrived the house was 80 degrees. We arrived late due to a delay in getting our rental car. Our stay here was full of issues and disappointments from the arrival. We just spent a week with our family at this resort. Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Everest University - South Orlando, FL.Hotels near Academy of Career Training Inc. ![]() Orlando Sanford International Airport Hotels. ![]()
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